Etereo Studio aims to reconsider every part of its production process and pledges to make positive changes for the betterment of the planet. Our long-term goal is for sustainability to be integrated into every aspect of the brand and day-to-day business. If you want to know more about our sustainability, please read our sustainability page.
Etereo Studio products are manufactured by a very small number of suppliers mainly based in Europe. The majority of the overall production is based in Portugal, in the region of Porto. Read more here.
We carefully consider what raw materials we use and we always strive to introduce new better materials. We always make sure that our products are compliant with chemical regulations such as REACH, to ensure that health and security is prioritized.
All our sweatshirts, hoodies and T-shirts are made with 100 % organic cotton fibers.
We are happy to hear that you are curious about Etereo Studio’s actions and objectives when it comes to sustainability. Please read more on our sustainability page or turn to our customer service team who will be glad to assist you.
We ship across all Europe. If you live somewhere exciting that’s not in the list in the top right corner of our website, we’re very sorry. Hopefully, we will be able to ship to your country in the near future.
The delivery cost is based on your selected delivery service and will be displayed in the checkout.
The estimated delivery time is based on your location. We always aim to process and dispatch all orders within 48-72 business hours.
*Please note that we embrace the slow fashion attitude, and we produce only limited items in specifics drops, so deliveries may take a little longer than usual fast fashion brand.
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number and a more exact delivery date. Our warehouse only operates during business hours, Monday to Friday.
We will, however, always work hard to minimize these changes as much as possible.
When your order is dispatched from our warehouse you will receive a shipping confirmation with your tracking number. If you have not received this email you can check your spam filter to see if the email has accidentally ended up there. If you cannot find your shipping confirmation please contact our customer service team and we will assist you further.
If you haven’t received your order within the expected delivery time, please contact our customer service within 30 days* from the date the order was placed.
*After this period of time, we are not able to claim any lost orders.
- All products must be returned within 30 days since the order was received.
- All products must be returned in their original condition.
- All returns must include the original packaging.
*This applies to all products on our website, including products on sale and underwear.
Contact us and we will send you instructions for making the return.
Once your order has been successfully placed, we cannot issue changes or cancellations on your order. Once you have received your unwanted order, please return this back to our warehouse in accordance with our return section for a full refund.
We are sorry that you have received a faulty or incomplete order, this is never our intention. Please contact our customer service team within 48 hours of receiving your order, with photos and your order number and we will assist you further.
We offer Visa, Mastercard, AMEX, Apple Pay, Google Pay and Paypal.
PayPal offers you pay in 3. This sustainable option allows you to receive your order first and then pay in peace.
If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.
Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.
We can only accept payments via 3D Secure (Verified by VISA/Mastercard SecureCode). This payment method is 100% secure and guarantees that the person using the card is the cardholder, by putting the customer in direct contact with the bank to verify their purchase. If you have any questions regarding 3D Secure, please contact your bank.
Yes, hhen ordering from within the EU, United Kingdom, Norway all additional charges such as VAT/tax and duties are included in the given price.
We have distinct sizing for women and men, however, you can shop from both sections depending on desired fit.
You will find a size chart on each product page for cross-referencing with your measurements to be able to secure the best possible fit.
